Unit economics
Cost and hours per unit across guest, cleaning, maintenance and owner work.
Know what each unit really costs to run, where the hours go, and what to fix first.
2 to 3 weeks. Fixed scope.
Is this for you?
A good fit if
- You run 50 to 1,000 furnished units: short-term, mid-term or flex living.
- Each new building or owner adds more work than revenue.
- Too many decisions and exceptions still go through you.
- You're about to grow, raise or take on institutional owners and want the operation ready.
- You want a plan you can act on, not a slide deck.
Not a fit if
- You manage fewer than 30 units.
- You already know what to fix and need hands tomorrow.
- You want a report to file away.
What I do
Process and bottleneck map
Where handoffs, approvals and exceptions get stuck.
Cost of each problem
What every bottleneck costs in hours, margin or lost nights.
Systems and data
Your PMS, channel manager and tools, how they connect and where people fill the gaps.
Where AI fits
What's ready to automate and what needs fixing first.
90-day plan
Priorities, owners and build order for the next quarter.
How it runs
Week 1
- Interviews with leadership and ops leads
- Review of PMS data, tools and current KPIs
Week 2
- Process and bottleneck map
- Cost per problem
Week 3
- 90-day plan
- Working session with you to set priorities
Done before
Built from running operations, not from theory
I've run rental and relocation operations since 2013 and opened them in five countries. The diagnostic asks the questions I had to answer every time the portfolio grew.
Questions
What do I get at the end?
Your cost per unit mapped, a cost on each bottleneck, and a 90-day plan with priorities and owners.
How much of my team's time does it take?
A few interviews and read access to your PMS and reports. Most of the work is mine.
Do you work with my PMS?
Yes. I work with the tools you have and only suggest changes when a process needs them.
What happens after?
You run the plan with your team, or we continue with Scale Operations or the Mid-Term Revenue Channel. No obligation.
Do you work outside the US?
Yes. I work in English and Spanish with operators in the US, Spain and Latin America.
How are fees set?
We agree scope and fees after a first call.
Let's see if this is the right place to start.
After a project, I can stay on as fractional COO to lead execution, a few days a month.
Last updated: October 2026